Refund Policy

Refund eligibility

• Refunds are issued when returned items meet the return conditions.
• Items must be returned in acceptable condition and within the stated period.
• Proof of purchase is required to process a refund.

Non-refundable items

• Gift cards, digital downloads, and personalized products are generally non-refundable.
• Items damaged by misuse or neglect are not eligible.
• Requests without the required documentation may be declined.

Processing time

• Approved refunds are typically processed within 5–10 business days.
• Actual timing depends on the payment provider (including Safepay where applicable).
• We will notify you when a refund has been submitted.

Proof of purchase

• Order confirmation, receipt, or transaction details are required.
• Physical or digital proof may be requested to validate a refund.
• Refunds may be declined without valid proof.

Digital vs physical products

• Physical products may be returned if they meet eligibility conditions.
• Digital products and downloads are generally final sale once delivered.
• Refunds for digital items are reviewed individually.