Privacy & Policy

Privacy

Our store collects and processes data necessary for order fulfilment and customer support while maintaining safe handling practices.

Data collection

• Name, email, and shipping information.
• Order details, delivery address, and contact information.
• Payment information is handled by a third-party gateway and is not stored directly by our store.

Cookies and tracking

• Cookies enable cart functionality, preferences, and basic analytics.
• We do not use cookies to collect sensitive payment data.
• Third-party services may set cookies for performance and analytics.

How we use data

• To process and ship orders.
• To provide order updates and customer support.
• To improve the website and shopping experience.

Third-party payment processing

• Payments may be processed through a third-party gateway, such as Safepay.
• We do not retain full card details on our website.
• Transactions are subject to the payment provider’s own privacy and security policies.

Security

• We use reasonable controls to protect stored information.
• Access is limited to authorized personnel only.
• No system is completely secure, so customers should also protect their own credentials.

Refund

This section explains refund eligibility, non-refundable items, processing time, and proof of purchase requirements.

Refund eligibility

• Refunds are issued when returned items meet the return conditions.
• Items must be returned in acceptable condition and within the stated period.
• Proof of purchase is required to process a refund.

Non-refundable items

• Gift cards, digital downloads, and personalized products are generally non-refundable.
• Items damaged by misuse or neglect are not eligible.
• Requests without the required documentation may be declined.

Processing time

• Approved refunds are typically processed within 5–10 business days.
• Actual timing depends on the payment provider.
• We will notify you when a refund has been submitted.

Proof of purchase

• Order confirmation, receipt, or transaction details are required.
• Physical or digital proof may be requested to validate a refund.
• Refunds may be declined without valid proof.

Digital vs physical products

• Physical products may be returned if they meet eligibility conditions.
• Digital products and downloads are generally final sale once delivered.
• Refunds for digital items are reviewed individually.

Terms

These terms apply to your use of the website, placing orders, and interacting with our store.

User agreement

• Using this site means you agree to these terms and related policies.
• Information you provide must be accurate and complete.
• The store may refuse service for violation of these terms.

Payment terms

• Payments may be processed through a third-party gateway such as Safepay.
• Transactions are subject to verification and fraud prevention checks.
• Any fees charged by the payment provider are governed by that provider.

Prohibited use

• Do not transmit illegal, abusive, or fraudulent content.
• Do not interfere with site security or performance.
• Do not impersonate others or misrepresent your identity.

Liability limitation

• The store is not liable for indirect or consequential damages.
• Liability is limited to the amount paid for the relevant order.
• Product descriptions are provided in good faith but may change.

Right to update terms

• We may update these terms from time to time.
• Continued use of the site after updates means acceptance.
• Review this page periodically for the latest version.

Shipping

Shipping terms cover delivery estimates, delays, tracking, and shipping charges.

Delivery time estimates

• Local delivery is typically 3–7 business days from shipment.
• International delivery may take 7–14 business days.
• Delivery estimates begin after the order has shipped.

Delays disclaimer

• Delays may occur due to customs, weather, or carrier volume.
• The store is not responsible for carrier-caused delays.
• We will notify you about significant delays when possible.

Tracking information

• A tracking number is usually provided once the order ships.
• Use the carrier tracking portal for real-time updates.
• If tracking is unavailable, contact support for help.

Shipping charges disclaimer

• Shipping charges are calculated at checkout based on destination and order details.
• Promotional free shipping may apply when available.
• The store is not responsible for customs or duties charged after delivery.