Cancellation Policy

Customer cancellations

• You may request cancellation while an order is still pending and has not been confirmed or dispatched.
• Contact support with your order ID as soon as possible to request cancellation.
• Once an order is confirmed, packed, or handed to a courier, cancellation may no longer be available.

Store cancellations

• We may cancel an order due to stock issues, pricing errors, suspected fraud, or delivery limitations.
• If we cancel an order, you will be notified using the contact details provided at checkout.
• Any amount already paid for a store-cancelled order will be refunded according to the Refund Policy.

Paid orders

• For payments processed through a gateway such as Safepay, approved cancellation refunds follow the provider’s timelines.
• Cash on delivery orders that are cancelled before dispatch will not be charged.
• Bank transfer refunds may require additional verification of payment details.